Help Center
Find answers to common questions and get support for your Kastia experience.
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Getting Started
How do I create an account?
Open the account button in the top right and choose Sign In. Enter a display name to start watching. There is no separate signup form.
Is Kastia free to use?
Yes, Kastia is completely free to use. We provide access to movies and TV shows at no cost to our users.
What devices can I use to stream?
You can stream on any device with a web browser, including computers, tablets, and smartphones. We also support smart TVs and gaming consoles.
Streaming Issues
Why is my video buffering?
Buffering can occur due to slow internet connection, high server load, or device performance issues. Try refreshing the page or checking your internet speed.
The video quality is poor. How can I improve it?
Video quality depends on your internet connection speed. For HD streaming, we recommend at least 5 Mbps. You can also try closing other applications that use bandwidth.
Some videos won't play. What should I do?
If a video won't play, try refreshing the page, clearing your browser cache, or trying a different browser. Some content may be temporarily unavailable.
Account & Settings
How do I reset my password?
Viewer sign-in uses a display name, so there is no password to reset. Admin sign-in is separate and uses the username and password set for the site.
Can I create multiple watchlists?
Currently, you can have one main watchlist. We're working on adding multiple list functionality in a future update.
How do I update my profile information?
Open the gear in the top bar for playback, home, and privacy settings. Your list is under My List.
Still Need Help?
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